{"id":1574,"date":"2022-08-04T08:54:01","date_gmt":"2022-08-04T05:54:01","guid":{"rendered":"http:\/\/tankx.ca\/?page_id=1574"},"modified":"2025-05-14T07:04:16","modified_gmt":"2025-05-14T04:04:16","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/tankx.ca\/fr\/warranty-policy\/","title":{"rendered":"warranty & policy"},"content":{"rendered":"
Une fois que vous avez re\u00e7u votre article, vous avez 48 heures pour inspecter et nous signaler tout d\u00e9faut.<\/p>
Garantie de fabrication d'un an sur tous les articles achet\u00e9s sur notre site Web. Veuillez pr\u00eater attention aux d\u00e9tails suivants de la garantie, qui se lit comme suit :<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Manufacturer defect occurs prior to using the product when the item fails to perform its intended function, for example, it does not turn on, battery does not charge, etc., If a defect occurs \u201cafter\u201d using the item, or as a result of wear and tear, accident, neglect, misuse etc., then this requires \u201cservicing\u201d, which is a separate service, and is not covered by this warranty.<\/p>
Lors de l'acte d'achat, l'individu est encourag\u00e9 \u00e0 lire ces conditions et assume toute responsabilit\u00e9 personnelle pour toutes les cons\u00e9quences pouvant survenir lors de l'utilisation de l'article.<\/p>
The customer assumes the responsibility of proper assembly, tune-up of the bike and should regularly maintain and check the safety of their bike.\u00a0<\/p>
Manufacturer defects are NOT minor cosmetic blemishes, scratches, tiny dents, awkward paint jobs, or anything that does not affect the performance of the item.\u00a0<\/p>
This warranty does NOT cover any personal injuries, damage to or failure of the bicycle or any other losses resulting from, misuse, neglect, wear and tear, or any other reason related to the use of the item.<\/p>
Les personnes doivent noter que le cyclisme est une activit\u00e9 comportant un certain \u00e9l\u00e9ment de risque et de danger, et qu'elles doivent prendre toutes les pr\u00e9cautions de s\u00e9curit\u00e9 lorsqu'elles roulent, comme porter un casque et des coussinets, et respecter toutes les lois de la circulation applicables.<\/p>
The main purpose of this warranty is to guarantee that you receive a working product out of the box. This warranty is meant to protect the buyer in the case they receive a defective item out of the box. A serious and true defect of the item out of the box is when for example, the bike fails to turn on, the battery does not charge, hold any charge, or when a electrical part, like the throttle or controller fail to operate the bike. In cases like these, we can either replace the defective part, or in more extreme cases we can exchange the entire bike.\u00a0<\/p>
Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l'avez re\u00e7u. Il doit \u00e9galement \u00eatre dans l'emballage d'origine. (valable uniquement pour les envois effectu\u00e9s au Canada, les commandes aux \u00c9tats-Unis ne sont pas \u00e9ligibles pour les remboursements ou les \u00e9changes).<\/p>
Veuillez noter que les dimensions et les sp\u00e9cifications du produit sont fournies par les fabricants sont des estimations.<\/span><\/p><\/div><\/div><\/div> Pour plus de pr\u00e9cisions sur un produit ou tout probl\u00e8me concernant la politique de retour, veuillez appeler le 4165008016<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t \u00a0<\/p> Customer Responsibility for E-Bike Pickup After Repair<\/strong><\/p> Customers are responsible for picking up their e-bike in a timely manner after bringing it in for repair. Repairs are typically completed within a few days to one week. Once the repair is complete, it is the customer’s responsibility to pick up the e-bike promptly.<\/p> If a customer does not pick up their e-bike within one month from the date of drop-off<\/strong>, they forfeit their rights to the e-bike. Due to limited space in our repair center, e-bikes left unclaimed for extended periods (such as several months or years) will be considered abandoned<\/strong>. These abandoned e-bikes may be moved to other storage facilities and could be discarded, disassembled, or otherwise disposed of.<\/strong><\/p> Payment Requirement Upon Repair Completion<\/strong><\/p> Once the repair is completed, the customer is required to pay for the labor and any new parts used to repair or replace defective components. Payment in full, based on the quote previously communicated, must be made before<\/strong> the customer can retrieve their e-bike.<\/p> Battery Health and Safety<\/b><\/p> Avertissement : Faites <\/b>NE PAS<\/b> charge plus de 6 heures. <\/b>Le temps de charge est compris entre 3 et 5 heures, ou jusqu'\u00e0 ce que le voyant rouge du chargeur devienne vert. Ne chargez PAS pendant la nuit.<\/b><\/p><\/div><\/div><\/div> Les batteries doivent \u00eatre conserv\u00e9es \u00e0 l'int\u00e9rieur pendant les climats tr\u00e8s froids, et elles doivent \u00e9galement \u00eatre tenues \u00e0 l'\u00e9cart de la chaleur extr\u00eame pendant de longues p\u00e9riodes.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Les v\u00e9los sont \u00e9ligibles pour un \u00e9change dans les 14 jours suivant l'achat, s'ils ne sont pas mont\u00e9s et \u00e0 l'\u00e9tat neuf avec une preuve d'achat.<\/p> Items are final sale and non-refundable. In the case that an item is exchanged for any reason, it is automatically subject to a 35% restocking fee. <\/p> Taxes and shipping costs are final and non-refundable.<\/p> By using and buying from our website, the buyer agrees to the terms and conditions laid out above.<\/p> Merci de votre collaboration!<\/p> Last time updated 07.05.2023<\/p>
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\tRemboursements et politique de retour<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t